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Conditions of Use

Providence Florist Substitution Policy:
We strive to provide the best product to our valued customers above industry standards. Since our inventory varies daily, it may be necessary to make substitutions on flowers, balloons, containers, plants and chocolates. We reserve the right to make these substitutions for products of equal value. When making substitutions on floral designs we make every effort to preserve the color scheme, style and vase of the product originally selected using the freshest flowers available. Providence florist designers reserve the right to make these substitutions without notice.


Delivery Policy:
U.S. orders must be received before 11:00 AM, Mon - Sat in the recipient's time zone to ensure same-day delivery. Orders received after that time may be delivered the following day.
International orders may require at least 72 hours in advance.
We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
Please note -- We may have to delay deliveries under extreme weather conditions.

To accommodate delivery times, we offer four different delivery options during checkout:

Normal delivery:
Your order will be delivered sometime during the day on the delivery date provided. The order must be placed by 11:00AM, if for same day delivery.
AM delivery:
Your order will be delivered by noon on the delivery date provided. The order must be placed by 9:00 AM, if for same day delivery.
Express delivery:
Your order will be delivered within an hour window during the business hours. Please specify this time window in the Delivery Instructions section. The order must be placed 3 hours prior to the delivery hour window, if for same day delivery.
Pick up:
If you select this option, simply type your pick up instructions into the "Delivery Instructions" box during checkout. Example: Pick up at 2:00 PM.


It is the responsibility of the sender to provide us with accurate information on their order.

Please verify that your recipient is in town. They do not have to be home at the time of delivery.

Verify accuracy of phone numbers, addresses, hospital room numbers, funeral service dates and times, all before placing your order.

If possible, please provide two phone numbers for the recipient.

If we make every reasonable effort to fill and deliver your order and discover innacurate information that delays the delivery, the sender will be responsible for another delivery charge.

We reserve the right to delay or cancel a delivery if incorrect contact information for the recipient has been provided.

If a delivery attempt has been made at the time of cancellation the sender forfeits the orginal delivery fee and is entitled to a refund on the cost of the flowers alone.

What happens if no one is at recipient's address to accept the order?
If no one is there to receive the delivery, this is what we will do:

We require our delivery driver to find a safe place to leave the delivery. This may be a neighbor's house, a covered entryway, rear porch, deck, or screened-in area. In the case of severe weather every effort will be made to find a neighbor to safegurad the delivery.

At an apartment complex we will deliver to the leasing office if nobody is home, unless otherwise instructed.

If our driver finds a place they feel is appropriate, they will secure the flowers, leave a visible tag for the recipient detailing the location of the delivery, as well as call the contact number provided to inform them there is a delivery at the address provided. Please verify all contact information for the recipient prior to placing your order.

If extreme conditions make it unable to find a secure place to leave the delivery. Our driver will return the order to the shop and we will leave a tag and message for the recipient to contact us.

For hospital deliveries, your order will be delivered according to that facility's policy and procedures. Most hospitals do not allow florists into individual rooms. Many ICU patients are not permitted to receive deliveries. In this case, we will do our best to contact family member waiting in the waiting area

For sympathy deliveries at funeral home or church, we will contact the organization handling the services and coordinate the delivery to arrive in time for scheduled services and visitations.



Providence Florist Website usage terms and conditions:
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Providence Florist's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Providence Florist' or 'us' or 'we' refers to the owner of the website whose registered office is 8042 Providence Road, Suite - 700, Charlotte, NC 28277. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences by storing information you enter.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of The United States of America.


Providence Florist Privacy and Security Policy:
We are committed to principles of internet security and respect for your privacy. This policy explains why your and recipient information is collected.

Collection and Use of Information:
In order to place an order you are required to provide us with your information by way of an electronic online form. This information includes personal contact, billing information, your address, and telephone. We use this information to process the orders that you place with us. When you create an account with providenceflorstnc.com you have the option to save information regarding recipient and sender contact information to make repeat ordering more convenient

At no time does Providence Florist its staff or administrators have access to payment information provided through the website. Credit card information is used for payment purposes only and is never stored by our servers.

Under certain circumstances, we may be required to disclose your information to the government officials in connection with an investigation of fraud, or other activity that may be illegal.

Protection, Correction or Changes to Your Information:
When you place your first order, you are required to select user id and password. When you place an order, our database stores your contact information, and delivery information. Your password is your personal, secret entry code to our site. Your password is needed to access your information. The password keeps your information private and secure.
You have the ability to correct or change information with a password. You may change your information at any time and as often as necessary.
You can also change your password at any time and as often as necessary.

General information:
When you visit our site, we collect IP (Internet Protocol) address. We may use the information to detect problems with our site and to administer our site.

Links to other web sites:
Time to time our site may contain links to other web sites. We are not responsible for the privacy practices and content of these third-party web sites. We urge you to follow safe internet practices: Do not supply personal information to these web sites unless you have verified their security and privacy policies.

This site has security measures in place. Our site encrypts your information, recipient information, and credit card information during checkout prior to transmission over the internet using 128 bit secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft Internet Explorer or other similar browsers.

A special note about children:
We require that children under the age of 18 use this service only in conjunction with their parents or guardians.

Your consent and changes to this policy:
We may update this policy statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this policy statement.

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